PG&E smart meters vindicated, but the utilities company is criticized for poor customer service. An audit of Pacific Gas & Electric released yesterday reported there were no technical flaws with its smart meters, ending an investigation triggered by nearly 1,400 complaints from irate customers who said the new meters were causing them to be overcharged. Though the meters got a pass, the report dinged PG&E for shoddy service, pointing to confusing billing structures and poor consumer education on...
Full Story: The New York Times
